Refund and Return Policy
Your satisfaction is central to the Grandbazar experience. If a fragrance is not right for you, we are glad to help within the terms below.
Return Window
You may request a return within thirty days of the delivery date shown on your tracking. Requests received after this window can no longer be accepted, so please reach out promptly if you would like to send an item back.
Condition of Returned Items
- The bottle must be unopened.
- The original outer packaging, cellophane wrap, and tamper-evident seal must be intact.
- Any complimentary samples, ribbons, or gift sleeves that came with the order should be included.
Items that show signs of use, damage, or missing packaging cannot be accepted for refund.
Non-Returnable Items
For hygiene and safety reasons, opened or sprayed fragrances cannot be returned. Discovery sets and sample vials are also final sale, as are personalised or engraved bottles and gift cards. If you are uncertain about a scent, we encourage you to start with a discovery set before committing to a full flacon.
How to Start a Return
- Email designer@globosoft.in with your order number and the item you wish to return.
- Our team will reply within one business day with a return authorisation and the shipping address.
- Pack the item securely in its original packaging and include the return authorisation slip.
- Ship the parcel using a tracked service. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
Refund Timeline
Once your return arrives, our fulfilment team inspects it within two business days. Approved refunds are issued to the original payment method within five to ten business days of approval. Your bank or card issuer may take an additional business cycle to display the credit on your statement.
Exchanges
We are happy to exchange an unopened item for another fragrance of equal value, subject to availability. Any price difference will be charged to or refunded from the original payment method. Please note exchanges are limited to one per order.
Damaged or Defective Items
If your order arrives damaged, or if you believe a bottle is defective, please contact us within seventy-two hours of delivery with photographs of the item and the outer carton. We will arrange a replacement or a full refund, including return shipping, at no cost to you.
Questions
Any question about a return, refund, or exchange can be sent to designer@globosoft.in and one of our care specialists will be in touch shortly.